Solving the Mishandled Baggage Problem

Mishandled baggage is a significant problem, causing financial strain, lost productivity or, most importantly in this competitive market, passenger goodwill.  It’s the second largest cause of customer dissatisfaction, right after the multifaceted issue of flight problems.  

In 2008, 32.8 million bags were mishandled due to problems ranging from missing luggage tags to data entry errors.  While the problems leading to mishandled baggage are undeniably complex, the AirClic mobile software solution allows you and your staff to be at the ready.  With AirClic, you can quickly reunite lost bags with their owners and prevent mishandling from happening in the first place.

AirClic’s mobile software solution prepares your operation for those times when the unexpected happens.  The enterprise-wide system you are using only works when the flow of bags is ideal; AirClic augments that system when there’s an exception.

How AirClic Streamlines Baggage Operations

• Baggage Runners – AirClic automates the dispatch process, so runners have the most current information and can see changes happen in real time, helping airlines lose fewer bags, reduce paperwork, and deliver faster turn times.
• Lost Baggage Office – By extending your lost baggage office’s back end systems to a mobile device with AirClic, there is less manual entry of data, which increases customer service, decreases lost bags and the cost to replace them, decreases courier costs to deliver mishandled bags, and reduces worker overtime.
• Interline Baggage – AirClic pinpoints problems between interline baggage runners by instantly capturing your enterprise data.  This gives you the tools to reduce lost bags between airlines and proves your SLAs are being met – in other words, no more finger pointing.
• General Baggage Scanning – We can even help you do all of the above by using AirClic to scan baggage throughout the entire process, including planeside scanning, baggage runners, lost baggage and interline bags. You can even be alerted if a bag has been loaded incorrectly.