The Aberdeen Group, the leading research firm specializing in technology-driven value chain, presents compelling research findings in two in-depth reports and also provides a compelling recap of Konica Minolta’s successful use of AirClic.
Business Success: Konica Minolta Improves Service Profitability deploying to 1,400 field service reps, Konica Minolta experiences ROI within first year; redueces parts shrinkage by 7% and an improves average service response time by 18%.
Mobile Field Service Update: 2007 and Beyond The study identifies emerging best practices for mobile field service and provides a framework that allows readers to assess their own field service capabilities.
Location. Location. Location. Does it Matter in Mobile Field Services? compares companies that use location-based services to those that don't. Among the findings: best-in-class firms complete almost a full work order more per service technician per day, a 230-basis point advantage in service margins.
Please complete the form below to access these reports.
(Bold fields are required.)