AirClic is pleased to make the following resources available to assist in the use of AirClic products and services.
In this roundtable, featured presenter Luis Toral of FreshDirect reviews how AirClic helped the company vastly improve its customer satisfaction levels and monitor its activities in the field in real time by implementing an advanced proof-of-delivery solution designed uniquely for FreshDirect. Prior to engaging AirClic, the company had no visibility of their 400 drivers out delivering groceries. When customers called, FreshDirect couldn’t answer the question, “Where’s my food?” Now, not only does AirClic’s solution provide real-time visibility of drivers and deliveries, it has also led to other benefits such as cost savings and labor efficiency
Listen to the FreshDirect Reference Roundtable presentation.
During this roundtable presentation, featured presenter Nick Kriofske of Brinks discusses their automation of several key mobile business processes including inventory tracking, time-and-labor tracking, payroll processing, and proof-of-service. Kriofske also gives an overview of their vendor selection process and talks about the implementation and resulting outcomes, including the qualitative and subjective ROI realized since deploying the AirClic solution.
Listen to the Brinks Roundtable audio:
During the roundtable presentation, featured presenters Al Neumann and Mary Olson of Genz-Ryan discussed the company's primary business challenge: to increase quality control and worker accountability, using a solution that would seamlessly communicate with their existing back-end systems. The customized AirClic solution automates a number of business processes for the company, including inventory tracking, time-and-labor tracking, payroll processing, and proof-of-service. The presenters also gave an overview of the implementation process, from design phase to user experience, and the resulting outcome, including an 80% reduction in staff time required to process data and a significant increase in worker productivity.
Listen to the Genz-Ryan Roundtable audio:
During the roundtable presentation, featured presenters John Fiore and Carrie Brake of ADP, Inc., discussed the company’s primary business challenge: managing hundreds of drivers and courier services responsible for delivering thousands of payrolls and financial instruments each day. This need prompted the search for a cost-effective track-and-trace solution which AirClic was able to provide. The presenters also gave an overview of the implementation process of the AirClic application, from design phase to user experience, and its impact on ADP, including a 70% decrease in customer service call volumes.
Listen to the ADP Roundtable audio:
During the recent roundtable presentation, John Keller, Vice President of Logistics for Silver Line Windows, a division of Andersen Windows, discussed the specific business needs which prompted their search for a mobile solution. The customized AirClic application, which features a real-time paperless system, has improved the accuracy of Silver Line's delivery systems, back-order processing, and inventory management. Since using the automated system, the company has saved more than $500,000 per year.
Listen to the Silver Line Roundtable audio:
At a recent AirClic-sponsored industry roundtable, Konica Minolta shared its successes and lessons learned since deploying AirClic to its 1,500 field repair technicians. The mobile solution, customized specifically for Konica Minolta, has produced dramatic results, including significant decreases in inventory shrinkage and improvements in first-call fix rate. Hear the story first-hand from Ed Hoyer, Director of National Customer Support, Konica Minolta.
Listen to the Konica Minolta Roundtable audio: