Careers
Opportunities
AirClic’s reputation is being built on the innovations and efforts of committed employees. You’ll enjoy excellent wages, benefits and atmosphere as well as the satisfaction that comes from working on a team where professional growth and development meet state-of-the-art technology. Care to join us?
If you are interested, we would like to hear from you. Please contact Human Resources, Monday through Friday 7 a.m. to 5 p.m.(EST) at 215-504-0560. You can E-mail us regarding open positions at jobs2006@airclic.com or fax your resume to 215-504-0565 (note open position of interest.)
Sales and Marketing Openings
Business Development Representative
Pre-Sales Support Specialist
Customer Service Openings
Solutions Manager (Entry Level)
Sr. Solutions Manager
Deployment Manager
Development Openings
Network Infrastructure Operational Engineer
Computer / Electrical Engineer
Corporate Operational Engineer
Business Development Representative
Job Responsibilities
The successful candidate will increase team sales through cold calling, lead generation and customer/prospect follow up. The candidate will work in tandem with field sales to guide prospects through the execution of the sales process, focusing their efforts on building the pipeline and providing a consistent funnel of opportunities for their outside team. Qualified applicants will have a minimum of 2-3 years of successful tele-sales experience with demonstrated success in developing opportunities and closing business via the telephone. In addition to a college degree, or equivalent experience, excellent organizational, verbal/written communication, ability to work in a team sales environment.
Responsibilities:
- Outbound lead generation.
- Lead follow-up.
- Creating proposals and quotas.
- Update contact management system
- Work with and grow current customer base.
- Work closely with the field sale rep.
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Pre-Sales Support Specialist
Job Responsibilities
As a pre-sales support specialist you have the opportunity to launch a new career. Pre-Sales supports the Sales Team by providing product information and functional knowledge to aid in the sales process. The Pre-sales support specialist serves as a resource for evaluating client requirements and proposing solutions for the customer based on their business and technical needs. The ideal candidate will have past customer service, sales or sales support experience.
Requirements
- Participates in a collaborative team environment with significant exposure to the Sales Department, Solutions Managers, Deployment Managers as well as Developers.
- Interface by phone with potential customers.
- Assist in the generation and review of customer contracts and proposals, ensuring the accuracy, customer solution and functionality of these documents.
- Serve as a technical resource to other members of the Sales teams, including providing up-to-date technical solution knowledge.
- The ability to work in a fast paced, multi-tasking environment
- Must have exceptional analytical, conceptual, technical, and people skills
- Must be an excellent communicator who is detail oriented
- Must be sharp, aggressive and looking for the opportunity to grow and advance
- Ability to learn new programs and procedures quickly
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Solutions Manager (Entry Level)
The Solution Manager works closely with customers to create custom solutions for wireless tracking/workflow applications. The Solutions team works directly with customers, sales and development to use standardized web-based and graphical programming tools to create custom mobile applications.
The key skills required for this position are client facing, wireless UI design (mock-ups, screen design, flow chart design, etc.), and a basic understanding of development technologies.
Responsibilities
- Design, develop and manage mobile solutions to meet the business needs.
- Collaborate with business users and developers to implement mobile solutions.
- Design information structure and navigation flows for mobile applications.
- Create and revise information architecture documents including but not limited to; site maps, wire frames, flow diagrams, and functional requirements.
- Work closely with other departments, clients and vendors.
- Resolve customer issues in a professional and timely manner.
- Maintain customer accounts.
Requirements
- Two to three years of work experience, business analyst experience preferred.
- BA/BS Degree in a related field, such as technical communications, human-computer interaction, etc is a plus.
- Gathering and documenting client needs and requirements.
- Experience using Visio to create wire frames or similar diagrams, with samples. Can demonstrate ability to plan and make simple drawing during interview.
- Experience with Access and creating customized reports is desired.
- Working knowledge of Microsoft Office products including Excel, Word and PowerPoint.
- Familiarity with Adobe and Macromedia tools a plus.
- Ability to work in a fast paced team environment.
- Demonstrated strong attention to detail with excellent organizational and project management skills.
- Excellent oral, written communication and presentation skills.
- Flexibility, because the type of work that is needed may vary.
- Other skills that might be needed: Training and Documentation.
- Local candidates preferred.
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Sr. Solutions Manager
Job Responsibilities
The Solution Manager works closely with customers to create custom solutions for wireless tracking/workflow applications. The Solutions team works directly with customers, sales and development to use standardized web-based and graphical programming tools to create custom mobile applications.
The key skills required for this position are client facing, wireless UI design (mock-ups, screen design, flow chart design, etc.), and a basic understanding of development technologies.
- Design, develop and manage mobile solutions to meet the business needs.
- Collaborate with business users and developers to implement mobile solutions.
- Design information structure and navigation flows for mobile applications.
- Create and revise information architecture documents including but not limited to; site maps, wire frames, flow diagrams, and functional requirements.
- Work closely with other departments, clients and vendors.
- Resolve customer issues in a professional and timely manner.
Requirements
- Two to five years of work experience, business analyst experience preferred.
- BA/BS Degree in a related field, such as technical communications, human-computer interaction, etc is a plus.
- Gathering and documenting client needs and requirements.
- Experience using Visio to create wire frames or similar diagrams, with samples. Can demonstrate ability to plan and make simple drawing during interview.
- Experience with Access and creating customized reports is desired.
- Working knowledge of Microsoft Office products including Excel, Word and PowerPoint.
- Ability to work in a fast paced team environment.
- Demonstrated strong attention to detail with excellent organizational and project management skills.
- Excellent oral, written communication and presentation skills.
- Flexibility, because the type of work that is needed may vary.
- Other skills that might be needed: Training and Documentation.
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Deployment Manager
Job Responsibilities
The Deployment Manager works closely with customers to implement custom mobile solutions. The Deployment Manager is part of the Solutions team who works directly with customers, sales, solution managers and developers.
- Manage the deployment and implementation of various projects and initiatives.
- Possess a proven ability to assign, guide and monitor the work of others and to motivate team personnel to produce quality work on time and within budget.
- Manage project tasks and timeline from inception to completion of project.
- Communicate and track project progress effectively using project management concepts and tools.
- Possess a strong sense of ownership, follow-through, and orientation towards results.
- Feel equally comfortable working on projects independently or in a fast-paced team-oriented environment.
- Have an ability to work well under pressure, juggle multiple priorities and resources without losing sight of the project goals, and manage multiple tasks simultaneously.
Requirements
- Minimum five years relevant project management or deployment work experience.
- Proven track record of successfully managing technology-based projects with a focus on a high level of customer satisfaction.
- Demonstrated strong attention to detail with excellent organizational and project management skills.
- Excellent oral, written communication, meeting facilitation and presentation skills.
- Working knowledge of Microsoft Office products including Excel, Project and Visio.
- Travel may be required.
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Network Infrastructure Operational Engineer
We require an innovative, goal-directed and hands-on information technologist, with a solid track record of success assessing business issues, while managing system support and hardware deployment.
Responsibilities
- Extensive expertise applying current and emerging technologies to translate business needs into technical solutions
- Must be knowledgeable on infrastructure design and deployment, security, disaster recovery planning, data migration, exchange management, system integration, server and network maintenance, and virtualization of business environments
- Project management expertise should include Unix/Microsoft platform, SAN, e-mail, network, Web/Intranet, customer service, financial systems and infrastructures through complete life cycle
- Systems support, hardware/software deployment and implementation for business systems
- Software asset management, licensing and auditing
- Hands-on support experience: 2003 servers, Active Directory administration and Cisco network equipment and iSCSI SAN environments
- RedHat Linux support experience strongly desired
Requirements:
- 3-5 years of technical support experience: 2003 servers, Active Directory administration and Cisco network equipment and iSCSI SAN environments
- Ability to respond to deadline pressures
- Strong written and oral communications skills
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Computer / Electrical Engineer
The candidate will work closely with software and hardware engineers to design and implement AirClic’s next generation of mobile phone attachment. The candidate’s role will focus on embedded software development, and will include some hardware design and development. Projects will provide exposure to RTOSs, RFID, USB, Bluetooth and GPS.
Requirements:
- Strong embedded C/C++ programmer
- Very familiar with microcontrollers and embedded systems
- Familiar with RTOSs
- Circuit design and prototyping
- Mechanically inclined
- Experience with shop tools
- Self learner
- Resourceful
- Organized
- Experience should be 0-2 years. Experience beyond classroom is required.
Plus:
- PCB design, layout, and panelization
- CAD modeling
- Design or development experience with the following technologies
Education:
BS in Computer and or Electrical engineering
Other:
Being that we are a small company the candidate will also work in other areas of the company. The candidate should be customer focused and entrepreneurial.
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Corporate Operational Engineer
Objective: Coordination of Help Desk services. Provide solutions to our corporate staff on the use of systems and document support. Ensure Help Desk technical and document support services are effective, high quality, and timely. Coordinate and conduct the Help Desk services. Maintain continuity of Help Desk Services in an emergency.
Coordination Duties:
- Conduct the Help Desk Technical Support to provide timely, accurate, and courteous service and support
- Organize Help Desk support, including remote support for offsite personnel as required, including but not limited to emergency office closures such as weather related events
- Analyze Help Desk work flow for trends to identify problem areas, improve business processes, make recommendations, and improve Help Desk support services
- Maintain timely reporting on the Help Desk support services and monitor overall success and satisfaction with the Help Desk by the corporate staff
Regular Duties & Responsibilities:
- Responsible for organization and service delivery of Help Desk technical and document support services
- Solve problems and organize resources to meet the technical needs of our corporate staff for all standard software, systems, and collaboration products
- Maintain timely Help Desk system call tracking
- Troubleshoot remote access issues for users, i.e., VPN, email, laptop troubleshooting and home computers
- Answer Help Desk calls, providing solutions for staff
- Maintain up to date skills on the use of standard corporate software
- Write tips and frequently asked questions for the Airclic’s Wiki
Experience:
- Minimum of 4 years working Help Desk or related experience
- Previous experience in corporate support
- Excellent verbal, written and interpersonal skills
- Proven experience working in a time sensitive environment
- Availability to work before and after business hours and weekends with little or no notice
- Knowledgeable on Windows XP, Office 2003 to Advanced level, Active Directory Administration, Blackberry and Client/Server networks
Education:
- A+ preferred or relevant experience
- MOUS Certification in Office XP preferred
Note: As with all positions it will be required to perform other duties as deemed necessary and assigned by Operations and Management.
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