WindowRama is the Northeast’s leading window, door, and skylight supplier, with three warehouses and 20 showrooms, serving New York, Long Island, Connecticut and New Jersey since 1977. Working in a highly competitive industry where service is everything, WindowRama needed a way to improve the accountability of its 24 sub-contracted drivers and reduce the number of customer complaints about missed or incorrectly delivered product. With no systematic way to know when a driver was running late or if the wrong product had been delivered to the wrong site, there was no way to control the domino effect on other customers.
To address this challenge, WindowRama deployed AirClic MP™, leveraging its GPS, dynamic process and mobile exchange capabilities to track the product from distribution center to final destination. Based on automatic updates, the dispatch manager is alerted via email when a driver is behind schedule so he can research the problem on-line and let the other customers know the ETA of their delivery.
From an average of five to ten customer complaint calls each week, WindowRama now receives zero the entire month. Their customers, primarily building contractors and home remodelers, love the AirClic® solution because they no longer worry whether their supplies will be on site—and drivers love it because it’s so easy to use. In addition, the mobile tracking process has made reconciling inventory at the warehouses and showrooms more accurate and efficient.