Worldwide Flight Services (WFS) is one of the world’s largest ground handling companies, providing cargo, ramp, passenger and technical services to the global airline industry.
In response to a request for proposal from British Airways, WFS needed to demonstrate in detail how they would handle electronic invoicing and streamline the service level agreement process. WFS selected AirClic® to develop an automated job tracking process, encompassing all tasks that occur between aircraft arrival and departure. The AirClic application is uploaded onto mobile phones allowing workers to easily capture all job-related data—location, time of day, duration of task—in real time.
AirClic technology gives British Airways a fast, easy way to access their data from literally anywhere in the world. At the click of the mouse, managers are able to monitor job performance levels at multiple airports, and compare results to industry standards as well as their own. Since deploying AirClic, WFS has successfully transformed their relationship with British Airways from vendor to valued partner, and is now one of the airline’s top suppliers. In recognition, the airline awarded WFS the coveted British Airways Innovation Award in 2005 for outstanding use of technology in meeting its service commitments. The partnership between AirClic and WFS continues to expand as they look at new ways streamline other processes, such as tracking mail containers and passenger baggage.