Excellent customer service is always a challenge in the logistics industry, but in the overnight delivery business it can be a downright nightmare. How do you provide accurate proof-of-delivery when most of your deliveries are between 6:00 PM and 7:00 AM?
Intermountain Express is a Salt Lake City-based shipping company servicing auto body repair shops and wholesale dealerships in five Western states. The company had no reliable and efficient way to track its deliveries and found itself on the losing side of many claims disputes. In addition, a confusing data entry system was causing orders to be addressed incorrectly and shipped to the wrong location. As a result, they had to eat a large number of reshipping or replacement costs.
Intermountain Express partnered with AirClic® to create an accurate and automated tracking solution to provide real-time visibility of its fleet, drivers and shipments. The GPS-based application offers instant package tracking and proof-of-delivery, improving both route efficiency and driver accountability. The application has reduced errors even further with its easy-to-print address labels. By using AirClic MP™ Tracker, managers can monitor the activities of their drivers in real time — location, speed of travel and length of breaks — and significantly improve productivity.
Since implementing AirClic, Intermountain Express estimates that it saves $5,000-$8,000 per month, just through its use of an accurate tracking system for packages. As an added bonus, the company has won customers from its primary competitor by offering something the others could not.