Carving a niche in time-sensitive delivery solutions, CD&L has grown into a national leader in the customized full-service, same-day ground delivery industry. Today, CD&L is a $200 million, publicly traded company with more than 90 locations in 67 cities and more than 3,500 contractors and employees serving 11,000 customers with “last-mile” distribution and delivery.
CD&L was approached by a major financial-services company seeking a reliable courier to move, retrieve, and deliver critical documents and non-negotiable checks—representing considerable income each month. But there was an important requirement. The courier had to have a solution that could provide the company with real-time information and an audit-caliber chain of custody. CD&L was using bulky scanning devices with 64-key keypads that, in spite of their expense, didn’t offer real-time information. That’s when CD&L turned to AirClic®.
Couriers and other CD&L personnel use a standard mobile phone equipped with a small scanner (based on a proprietary AirClic design) to track packages at every stage of handling. Bar codes are used to represent different steps in the delivery process (such as package pickup or delivery). At CD&L headquarters, customer service reps have immediate access to accurate delivery status for any package en route at any given time.
Today, 55 CD&L drivers service the company’s financial-services customer, making 3,000 stops each week and collecting thousands of packages with this business-critical information and value. All with the AirClic solution.
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