The industry-leading manufacturer of vinyl windows and doors in the United States, Silver Line Windows currently employees more than 7,000 people with customers including Home Depot, 84 Lumber and Norandex. Strategically located facilities allow for timely delivery and first-rate customer service for the approximately 500,000 windows shipped each month.
While the overriding goal was improving customer service levels, Silver Line Windows had four specific goals in mind in implementing a mobile process solution:
Like many companies, Silver Line first considered building the solution internally, but quickly began to appreciate the challenges of developing and maintaining a mobile application. The beauty of AirClic® is that, to users it’s so simple, but the back end and infrastructure leverages a lot of smart technology. In addition, Silver Line let their front-line users test three competitive products—and the users selected AirClic’s offering because of its ease-of-use and portability.
Silver Line Windows rolled out AirClic MP™ to 225 drivers, in eight different plants and cities over a span of only eight weeks. AirClic helped create a training program that kept the average training time of 10 to 20 minutes per driver.
Using AirClic-enabled mobile phones, drivers scan each window’s ship ticket as it’s unloaded at the customer site. As a result, they can invoice customers as well as record and process backorders at the time of delivery. Silver Line Windows estimates it will save $500,000 per year, due to the paperless system that improves the accuracy of backorder processing and inventory.