Automating Your Service Parts Management = Increased Service Profitability

Ever-Increasing Mobile Workforces
Driving Enterprise Mobility Strategies

Customer Recap

AirClic Update

AirClic's Third Quarter Growth Fueled by Customer Deals and Partnerships with Market-Leading Organizations
AirClic is quickly becoming the mobility platform of choice for market makers, capping off the quarter with significant new partnerships, customer signings, numerous industry awards and additions to its leadership and sales teams.
Read more

AirClic Receives Industry-Wide Recognition as Best-in-Class Mobilization Solution

AirClic has recently received a number of industry accolades, including a top 10 placement in the Deloitte Wireless Fast 50, acknowledging AirClic's further establishment as a mobility platform of choice.
Read more

ADP announces "Mobilized by AirClic" partnership

ADP® announces that it is now "Mobilized by AirClic", extending ADP's time and attendance systems to their enterprise-level customers with large mobile workforces. In addition to the reseller agreement, ADP also announces that it deployed AirClic to its 2,500 courier workforce to ensure the delivery of financial and payroll documents for its national payroll business.
Read more

AirClic Helps to Manage Mobile Patient Specimen Collection Process
Mayo Medical Laboratories is implementing AirClic MP to track vital patient specimen shipments from hospitals across the country. Field couriers follow specimen collection through the process with an easy-to-use mobile phone.
Read more

New AirClic-Enabled Workflow Solution for Home Health Software
In an industry first, Thornberry Ltd., a developer and marketer of leading-edge management information systems for the home healthcare and hospice industry, will use AirClic to help their clients with home health aide scheduling, care planning, and documentation — all in real time.
Read more

AirClic
411 South State Street
Newtown, PA 18940

215-504-0560
information@airclic.com

Send your comments to the editor:
adavis@airclic.com

Note: To assure delivery of this newsletter, please add information@airclic.com to your address book or friends list.

Automating Your Service Parts Management = Increased Service Profitability

When trying to improve the bottom line and increase customer satisfaction in a service-based company, better service parts management through business process automation is an often over-looked solution. According to a recent Aberdeen Group study, Managing the Last Mile – Driving Effective Service Parts Execution, "companies with parts execution solutions…are four times as likely to achieve 90% or better service level agreement (SLA) compliance rates."

Of all the software solutions, implementing a mobile process platform is one of the best methods to reduce costs and raise customer retention rates. It streamlines the allocation of parts and gives managers instant visibility of field technicians, vehicles and equipment, significantly improving the operation's efficiency. In addition, companies with greater insight into their actual (rather than perceived) inventory needs can reduce costs by reducing the amount of stock they carry.

Increased customer satisfaction also greatly affects service profitability. For example, in the post-sale service arena, research shows that higher first-time fix rates result in better customer service ratings. Even modest gains have a significant impact when there are high volumes of service calls. Best-in-class companies cannot afford to settle for anything less than excellent levels of customer satisfaction if they wish to remain ahead of the pack.

The return-on-investment from deploying a mobile process solution is eye-opening, often in the six- and seven-figure range within the first year. In today's highly competitive marketplace, service companies need to explore ways to improve efficiency using affordable and available mobile technology.

Learn more about how AirClic helped Konica Minolta automate their service parts inventory process here.

Ever-Increasing Mobile Workforces Driving Enterprise Mobility Strategies

In today's business environment, rising operational costs and the need to manage increasingly decentralized workforces have made mobility solutions less of a "nice-to-have" and more of a "need-to-have." According to research by Aberdeen Group, organizations consider 44% of their workforce to be mobile. At the same time, 32% of organizations report that increased numbers of mobile workers have put pressure on them to find an efficient way to manage the situation. More and more, workers are being placed in the field to be closer to customers. However, they must be as productive and efficient as if they are in the home office.

There's no doubt that investing in mobility solutions pays off in major ways when it comes to revenue and profitability. For example, best-in-class organizations spend, on average, almost twice as much on enterprise mobility as other companies, but see their investments turn into a 97% relative increase in overall profitability. Other characteristics also contribute to the success of enterprise mobility, such as instituting processes to evaluate new mobility projects, staff training programs for mobile applications, and specifically measuring the impact of mobile solutions on productivity.

One area of improvement, even for best-in-class companies, is increasing the use of WiFi-enabled smartphones. According to research, 53% of these companies are already using smartphones because they provide "increased flexibility in terms of data connectivity and the kinds of applications that can be deployed on mobile devices." However, they can be utilized even more effectively. In time, smartphones will act more as alternatives to laptops rather than just phones with data capabilities.

Visit www.airclic.com to learn more about how the AirClic solution can help you manage your mobile workforce and improve your company's profitability.

Intermountain Express

Excellent customer service is always a challenge in the logistics industry, but in the overnight delivery business it can be a downright nightmare. How do you provide accurate proof-of-delivery when most of your deliveries are between 6:00 PM and 7:00 AM?

Intermountain Express is a Salt Lake City-based shipping company servicing auto body repair shops and wholesale dealerships in five Western states. The company had no reliable and efficient way to track its deliveries and found itself on the losing side of many claims disputes. In addition, a confusing data entry system was causing orders to be addressed incorrectly and shipped to the wrong location. As a result, they had to eat a large number of reshipping or replacement costs.

Intermountain Express partnered with AirClic® to create an accurate and automated tracking solution to provide real-time visibility of its fleet, drivers and shipments. The GPS-based application offers instant package tracking and proof-of-delivery, improving both route efficiency and driver accountability. The application has reduced errors even further with its easy-to-print address labels. By using AirClic MP Tracker, managers can monitor the activities of their drivers in real time — location, speed of travel and length of breaks — and significantly improve productivity.

Since implementing AirClic, Intermountain Express estimates that it saves $5,000-$8,000 per month, just through its use of an accurate tracking system for packages. As an added bonus, the company has won customers from its primary competitor by offering something the others could not.

Learn more about Intermountain Express.