Leader in Document Imaging Recognized by the Mobile Enterprise Mobilizer Awards and MobileVillage Mobile Star Awards
NEWTOWN, PA, December 7, 2006—AirClic®, a leading provider of mobile process automation and optimization solutions, today announced that Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) has been recognized by Mobile Enterprise and MobileVillage for its implementation of AirClic MP5 to track the service time and inventory reporting for nearly 1,500 service and maintenance specialists. Konica Minolta received an honorable mention in the “best return on investment” category of Mobile Enterprise’s Mobilizer Awards and secured a MobileVillage Gold Star for its success story in the “field services” category.
Konica Minolta has integrated AirClic MP5 and AirClic bar code scanning technology with its Sprint Nextel wireless phones to gain real-time insight into the details of service calls performed by its technicians working on office reproduction and printing equipment. By mobilizing its field service business processes, Konica Minolta can track information associated with actual time spent on completing a service call, parts or supplies used, and the status of every machine that is serviced.
“We operate in an extremely competitive industry where excellent customer service is often the primary competitive differentiator and can make or break a sale or customer relationship,” said Thomas Dillon, Senior Vice President, Solutions and Services, Konica Minolta Business Solutions U.S.A., Inc. “The AirClic MP5 system has allowed us to improve our first-call fix rate, decrease inventory shrinkage and increase the accuracy of inventory reporting and drastically shorten the time for technicians to record this information. One of the biggest improvements is decreased inventory shrinkage. The end result is a significant cost savings for the company and a rapid return on our investment. It is very gratifying to hear that our new wireless implementation has been recognized by high profile publications like Mobile Enterprise and MobileVillage.”
Mobile Enterprise praised the implementation, saying “The speed of this deployment to a very large number of field technicians at a very low price will allow Konica Minolta to reach ROI in just 18 months, which is definitely worth (honorably) mentioning.” MobileVillage wrote, “Thanks to AirClic, Konica Minolta has boosted its call fix rate, decreased inventory shrinkage, and reduced paperwork and management bottlenecks.”
“Konica Minolta’s successful implementation is evidence that organizations can quickly and cost effectively manage and track assets and people in the field using AirClic,” said Tim Bradley, CEO of AirClic. “We are thrilled to see that our dedication to Konica Minolta has resulted in unmatched service for its customers.”Headquartered in Newtown, PA, AirClic is a leading provider of mobile business process solutions that offer organizations real-time visibility to the “who, what, where, when and why” of their entire field operations. Using AirClic-enabled wireless devices, managers and workers can easily and economically capture, exchange and access critical data that represent people, assets and activity. With its unsurpassed user-adoption rate, AirClic is driving new levels of accountability and improved customer service for many of the world’s leading companies.
AirClic is a registered trademark and AirClic MP is a trademark of AirClic, Inc. in the United States and/or other countries. All other trademarks or registered trademarks are property of their respective holders.
For more information, contact:
AirClic
Matt Matsui
651-222-9791
matt.matsui@airclic.com
Lois Paul & Partners
Jolene Hajj
781-782-5849
jolene_hajj@lpp.com